Site Help

You can access our site using most browsers. This Web site is best viewed with Microsoft® Internet Explorer 6.x and Firefox 3.x. browsers. These browsers are generally available for most computer operating systems. These browsers use Secure Sockets Layer (SSL) technology with RSA Public Key encryption. This technology helps enable the security of your online sessions. If for any reason your session is no longer secure, you will be disconnected from online account access.

If a session is secure, it means that it is encrypted. Every secure page on JPMorgan Retirement Plan Services Web site has been secured with a digital certificate by RSA Data Security, Inc. We use SSL, RSA Public Key encryption and proprietary encryption algorithms to secure your connection when you are accessing your account online. JPMorgan Retirement Plan Services supports 128-bit encryption to provide you with secure access to your account information.

If your browser does not support 128-bit encryption, we recommend that you upgrade your browser to a newer version. Please access your browser's web site to upgrade to the newest version with 128-bit encryption.

Before making an upgrade to your company's proprietary PC, be sure to check with your computer help desk to learn about software upgrade policies.

A cookie is a small piece of information placed on your computer by the Web site you are visiting. It allows the Web site to remember or recognize your computer during subsequent visits. Different Web sites use cookies for different purposes.

There are two types of cookies on the internet:

• Temporary cookies - cookies that are stored on your computer only during your browsing session, and are automatically deleted from your computer when you close your browser.
• Persistent cookies - cookies that are stored on your computer and are not deleted when you close your browser.

JPMorgan Retirement Plan Services uses both temporary and persistent cookies. Cookies must be enabled on your browser to access our site. Temporary cookies are used on each secure page allowing you to move from page to page without having to log on each time. Persistent cookies are used as an additional security feature to protect your account by tracking the computer you are using and requiring verification when trying to access your account from an unauthorized computer.

JPMorgan Retirement Plan Services JavaScript requirements
JavaScript is an object-oriented scripting language for Internet Applications. Most sites today use JavaScript to perform certain actions on their Web sites. We use JavaScript on the site to run certain features.

• JavaScript must be enabled on your browsers in order to access our site.
• Please visit your browser’s web site to learn how to enable JavaScript on your browser.

Adobe Acrobat
We require users to have Adobe Acrobat Reader installed on their system for access to various PDF documents that we make available to our participants. Adobe® Reader® is a free software product used for viewing and printing Adobe Portable Document Format (PDF) files. Adobe Reader has become a standard product for rendering documents on the Web.

Visit Adobe.com to download the latest version of Acrobat Reader free. You'll find easy installation instructions and a help feature if you have questions.

Adobe Flash
We require users to have Adobe Flash player installed on their systems for access to various dynamic areas on the site that we make available to our participants. Adobe Flash player is a free software product used for viewing flash modules.

Visit Adobe.com to download the latest version of Flash player free. You'll find easy installation instructions and a help feature if you have questions.

The J.P. Morgan Retirement Plan Services Web site is not compatible with browsers containing embedded Web component packs like the "bsalsa" plug-in. Online access will be denied if you have this plug-in or similar types of software installed.

Information about this plug-in, including step-by-step instructions to uninstall, can be found at www.bsalsa.com. Be sure to contact your system administrator to determine if this software is removable.

Please be aware that J.P. Morgan Retirement Plan Services cannot be held responsible for any issues caused by removing bsalsa or other software. If you do not feel comfortable performing the uninstall procedure, contact a technical professional in your area for assistance.

For more information about our privacy policy, please visit our Privacy page.

For more information about online security, please visit our Security Center.